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Privacy Policy

Effective Date: 26 July 2025
ABN: 44 350 571 527

At The Middle Path Project, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and our professional ethical obligations under the Australian Psychological Society (APS) Code of Ethics and AHPRA standards.

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We understand the importance of safeguarding personal and sensitive information, especially in the context of mental health, education, and wellbeing services. This policy outlines how we collect, store, use, and protect your personal information when you engage with our services, programs, website or communications.

Information We Collect

We may collect the following types of information:

  • Personal information: your name, email address, phone number, profession, or organisation

  • Sensitive information: health information, emotional or psychological content disclosed in consultations, program participation, or assessments (only with consent)

  • Website data: IP address, browser type, pages visited, and other analytics data via cookies or third-party tools

 

We only collect information necessary for our functions and services and we take particular care when dealing with sensitive or health-related data.

How We Collect Information

Information is collected:

  • Directly from you, via intake forms, sign-ups, emails, or conversations

  • Through participation in our programs, circles, courses, or assessments

  • From third-party platforms you engage with (e.g. when booking sessions or downloading resources)

 

We will always seek your informed consent when collecting sensitive information and explain the purpose clearly at the point of collection.

Use of Your Information

We use your personal information to:

  • Communicate with you and respond to enquiries

  • Deliver relevant services, content, and resources

  • Facilitate participation in psychological, wellbeing, or educational programs

  • Improve our offerings through feedback and usage insights

  • Meet legal, regulatory, and ethical obligations

 

Sensitive information is only used for the purpose for which it was collected (e.g. to provide psychological or wellbeing-related services) and is never disclosed without your explicit consent, unless required by law (e.g. risk of harm or subpoena).

Storage and Security

We store information securely through encrypted digital platforms (e.g. secure cloud storage, practice management software). Physical records, where applicable, are stored in locked cabinets. Access to all records is restricted to authorised personnel.

We retain information only for as long as is necessary for service delivery, legal, and ethical obligations (e.g. seven years post-service or longer for minors, as required by AHPRA).

Disclosure of Information

You have the right to access your personal information, request corrections, or withdraw consent. To do this, please email us at chloe@themiddlepathproject.com.au. We may require proof of identity to process your request.

Access and Correction

You have the right to access your personal information, request corrections, or withdraw consent. To do this, please email us at chloe@themiddlepathproject.com.au. We may require proof of identity to process your request.

Use of Website Cookies

Our website may use cookies and similar technologies to enhance user experience and gather anonymous analytics data. You can disable cookies through your browser settings.

Psychological Services and Confidentiality

If you engage in individual or group services facilitated by a registered psychologist, you will be provided with a separate Informed Consent and Confidentiality Agreement. This outlines your rights and the limits of confidentiality in line with psychological practice standards.

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We uphold confidentiality and privacy as core ethical principles and only breach them when legally or ethically obligated to do so (e.g., serious risk of harm to self or others).

Children and Young People

Where services are provided to children or minors, personal and sensitive information is collected with the informed consent of a parent or guardian, and handled in accordance with child safety laws and ethical practice standards.

Updates to this Policy

This policy may be updated from time to time to reflect legal changes or improvements in our privacy practices. The current version will always be available on our website.

Complaints and Enquiries

If you have questions or concerns about how your personal information is handled, or if you wish to make a complaint, please contact:

 

The Middle Path Project
Email: chloe@themiddlepathproject.com.au
Phone: 0428 303 364
Website: www.themiddlepathproject.com.au

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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